By placing an order on MOKWHEEL.ca, you accept and agree to the terms and conditions below. The Terms will govern orders placed on this site forming an agreement between MOKWHEEL as the seller and you as the purchaser of products sold on this site. MOKWHEEL reserves the right to change the terms of purchase at any time and it is your responsibility to check regularly before ordering. 

Payment

To purchase from MOKWHEEL, you must be over 18 years of age. By placing an order, you undertake that all details you provide are true, complete, accurate. And that you are an authorized user of the credit, debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the products. 

Tax

We do not collect sales tax from our customer.

Orders 

MOKWHEEL reserve the right to refuse to fulfill any orders that you may place based on information on the site that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies, or out-of-date information regarding pricing, shipping, payment terms, or return & refund policies. We, therefore, retain the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. 

Cancellations

MOKWHEEL may cancel your order at any time and for any reason. Your submission of an order does not indicate MOKWHEEL’s acceptance of the order and we are not obligated to accept any order you have made. If we do cancel your order, all amounts paid to MOKWHEEL will be refunded back to you.

Limitations

MOKWHEEL reverses the right to limit orders to a maximum dollar value or maximum quantity per product at its sole direction.

Prices

Prices are not final do not include shipping and handling, if applicable, which will be added to your total price. If the price is incorrect, then we reserve the right to cancel your order and refund you the amount that you paid. If we discover an error in the price of any product which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price. 

Shipping

MOKWHEEL is not responsible for any errors, omissions or misdirected or lost orders, or orders which may be delayed. Delivery dates we provide to you either on the site or in any communications (e-mails, order confirmations, etc.) are estimates only. For additional information regarding our shipping policy, please go to Shipping Policy.

Risk of Loss

Once a product is shipped from one of MOKWHEEL’s warehouses, title to and risk of loss or damage to any physical products are transferred to you, the purchaser.

Returns & Damaged Products

Return requests are only acceptable within fifteen (15) days from the date of original purchase. To view additional information regarding our returns policy, please go to Return & Refund Policy.

Company Information

Company name: Shenzhen Letian Photoelectric Technology Co., Ltd.

Company Address: RM.2103, Tower E of Xinghe World Phase 2, Minle Community, Minzhi, Longhua District, Shenzhen, Guangdong, 518109

Email us: support@mokwheel.ca

Call us:
+1 833-RIDEMOK
+1 833-7433665
Mon-Sun 8 A.M. - 8 P.M. PST

Two (2) Year Limited Warranty

The Two (2) Year Limited Warranty applies to purchases made from authorized channels of Mokwheel. Warranty coverage is not transferable and only applies to the original owner and the original product.

Mokwheel warrants that the unit shall be free from manufacturing defects in material and workmanship for two (2) years from the date of purchase when it is used under normal conditions and maintained according to the requirements outlined in the Owner’s Guide

The warranty begins on the date of purchase and will not cover e-bikes purchased from unauthorized sources. To receive warranty benefits, you must have your receipt as proof of purchase and verify the name & address and all other information submitted to make the purchase. 

What is covered by this warranty?

1. The original unit and/or non-wearable parts deemed defective, at MOKWHEEL’s sole discretion, will be repaired or replaced up to two (2) years from the original purchase date.

2. In the event a replacement unit is issued, the warranty coverage will end six (6) months following the date of the replacement unit or until the end of the existing warranty, depending on which is the latter. MOKWHEEL reserves the right to replace the unit with one of equal or greater value.

3. Batteries and motors: defective batteries and motors will be repaired or replaced for free to the customer. Only Mokwheel can directly evaluate defective batteries and motors.

In addition, for batteries, this warranty does not cover defects or damages caused by the following acts or circumstances.

a. using an unsuitable charger to charge the battery.

b. if any seal on the battery is damaged or shows signs of tampering.

c. if the battery has been used in a device other than the designated bicycle.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (including without limitation tires, tubes, brake pads, cables, housing, grips, chain, and spokes), which require regular maintenance are all subject to intended use-related wear and are not covered under the warranty from normal wear. Replacement parts are available for purchase at MOKWHEEL.ca.

2. Any unit that has been tampered with or used for unintended purposes.

3. Damage due to the use of the bike in a competition or other applications outside of normal intended use. 

4. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g., failure to keep the well of the motor or battery clear of liquids and other debris), or damage due to mishandling.

5. Consequential and incidental damages or defects resulting from failure to follow instructions in the owner’s manual, force majeure, misuse, neglect, and abuse.

6. Damage due to improper tools or inadequate maintenance performed on the bike not authorized by MOKWHEEL

7. Damage resulting from adding non-standard equipment, parts, or technical modifications.

8. These defects include damages caused in the process of shipping, altering, or repairing the product.

9. Products purchased, used, or operated outside of North America.

10. Shipping damages are not covered under warranty and customers must make a report for shipping damage here or contact our support team within 7 days of receiving the item.

How to get service

If your purchased product fails to operate properly while in use under normal conditions within the warranty period, visit MOKWHEEL.ca support for product care and maintenance help or submit a form here.

Send photos/pictures so that our technical team may identify what is wrong and help. If it is a problem needing replacement, we will send the component to be replaced and provide you with the proper steps, or you can visit them here.

MOKWHEEL will cover the cost of shipping for all replacement parts under warranty.

About state laws 

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

MOKWHEEL and its affiliates and subsidiaries (collectively “MOKWHEEL,” “us,” “our,” or “we”) are responsible for your information, and this Privacy Notice constitutes an agreement between you and MOKWHEEL. This Privacy Policy applies when you use our site (the “Site) and Services that link to this Privacy Policy (collectively, our “Services”).

At MOKWHEEL, your privacy is our priority and we maintain strict standards and procedures designed to prevent misuse of your information. We encourage you to read this privacy notice (the “Privacy Policy”) carefully to understand the information we collect and how we use it. When you visit and use our Website (the "Website"), you acknowledge that you have read and understood this Privacy Policy that you agree to our processing activities.

How do we collect your information?

This Privacy Notice explains how MOKWHEEL collects, protects, uses, and discloses information when you:

1. Access any page of our websites.

2. Register the account on our websites.

3. Download or access the App/agree for the App to access your country/region;

4. Participate in a promotion or other website features;

5. Provide your ratings and review of products as a customer;

6. Participate in our research survey or testing,

7. Provided the information to us on our official account of any social platform.

8. Make requests or comments through contact. (MWB email）

Why do we get information?

Most of the personal information we collected is provided directly by you for the following reasons:

1.You have purchased a product directly from us.

2.You participate in our product review or research.

3.You registered an account on our websites.

4.You have contacted us for advice as you are interested in purchasing one of our products.

5.You subscribed to our email for the promotion or reminding.

6.You contacted our customer support and request assistance.

7.Third parties who have obtained your consent to share your data.

What information do we collect from you?

1. During the registration process, you must provide us with a password, your name, and a valid email address, etc. It is your responsibility to keep your password strictly confidential.

2. Your internet protocol (IP address), login data, browser type, and version, time zone setting and country location, browser plug-in types, operating system, and platform.

3. Your equipment, browsing actions.

4. MWB DO NOT collect or maintain any payment information. When you provide payment information on our site, it will be submitted through Shopify's/Stripe’s/Paypal’s payment portal. All payment information and transactions are governed by Shopify's/Stripe’s/Paypal’s Privacy Policy and Terms of use.

5. If you contact our Customer Service, your call, email, or chat may be recorded /stored for quality and training purposes.

6. If you provide feedback through our post-contact survey or product reviewing, your results will be stored to help improve our Services.

7. If you subscribe to our marketing communications without purchasing a product, we will only collect your email address. We may use your email address for additional advertising purposes with our partners.

How do we use/share the information?

1. Your information will be stored on our internal systems and our website simply verifies you as a customer of MOKWHEEL. 

WE DO NOT SELL, TRADE, OR OTHERWISE TRANSFER TO OUTSIDE PARTIES YOUR PERSONALLY IDENTIFIABLE INFORMATION.

2. To send newsletters and offers/ promotions to you.

3. To analyze preferences, trends, and statistics.

4. To improve the products or design and Content of our site.

5. To contact you for updates regarding the status of your inquiry or order.

6. To solve your request

7. Service providers may also access your personal information while they providing Services. However, we require all Service providers to maintain confidentiality to ensure the security of your personal information.

8. For Legal Compliance. We may disclose your personal information when we for the following reason:

9. Comply with the law.

10.Protect our or our users’ rights, property or safety.

11.Protect our users from fraud, abuse, or illegal use of our website.

Security

The safety and security of your personal information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information over the internet is not 100% secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or through our Services. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or for actions of third parties.

A “cookie” is a string of information that is stored on your computer or equipment when you visit certain online pages that record your preferences. MOKWHEEL may use cookies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

Our Service Providers use cookies to track the use of our Sites and Online Services. Cookies may also be used to monitor traffic, improve the sites, make the Sites easier and/or more relevant for your use, and improve the performance of our advertising on other Sites. The types of cookies used are advertising cookies, analytics cookies, security cookies, site management cookies, and third-party cookies.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

You can opt-out of accepting cookies by adjusting your browser settings. However, please be aware that such action could affect the availability and functionality of the Site.

Types of Cookies

The following types of cookies may be used when you visit the Site:

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser but may affect the functionality of the Site.

Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies

Third-party cookies may be placed on your computer when you visit the Site by companies that run certain Services we offer. These cookies allow third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

Privacy Notice Updates

We may occasionally make changes to this notice to ensure its accuracy. If we make changes, the revised notice will be posted online. Please check back frequently, especially before you provide us with personal information, to determine the current scope of the notice.

Please confirm the Power limited, Top speed, Throttle usage, and the age of riding with your local laws and regulations for e-bikes.

1. Ensure the Ebike fits you properly before first use. You may lose control or fall if your Ebike is too big or too small.

2. Ensure correct tightening and setup is performed on your Ebike before use and conduct regular check-ups. Failure to confirm proper installation compatibility, proper operation, or maintenance of any component or accessory can result in serious injury or death.

3. Always Wear A Helmet. Helmets significantly reduce the number and head injuries. Always wear a helmet that complies with your state laws when riding your MokWheel Ebike. Failure to wear a helmet when riding may result in serious injury or death. Check with your local authorities for requirements in your community.

4. Make yourself more visible by wearing bright reflective clothing. Keep your reflectors clean and properly aligned. Use head and tail lights in reduced lighting conditions. Wear sturdy shoes and eye protection. Also, check your state laws concerning other protective gear that may be required when riding your MokWheel Ebike.

5. As Ebikes are heavier and faster than ordinary bicycles, you need to be extra careful and careful when riding.

6. Ride Within Your Limits. Take it slow until you are familiar with the riding conditions, as traction can be greatly reduced and brakes become less effective. Never ride faster than conditions warrant or beyond your riding abilities. Remember that alcohol, drugs, fatigue, and inattention can significantly reduce your ability to make good judgments and ride safely.

7. Keep Your E-Bike In Safe Condition. For your safety and enjoyment, and to ensure a long life for your MokWheel E-Bike, inspect and maintain your E-Bike regularly. Follow the inspection and maintenance guidelines throughout this manual. Check critical safety equipment before each and every ride.

8. Ensure handlebar grips are not damaged and are properly installed. Loose or damaged grips can cause you to lose control and fall down.

9. You should check the operation of the brake suppressor switch before each ride. The brake system is equipped with a suppressor that shuts off the power to the motor whenever the brake is engaged. Check the correct operation of the brake switch before riding the Ebike.

10. You must understand the operation of the twisting accelerator and pedal boost sensor before use, and pay full attention to riding at a speed suitable for the use area and user experience level during use. Always use the lowest level of assistance until you are satisfied with the bike and have the confidence to control the power.

11. Failure to properly charge, store or use your battery will void the warranty and may cause dangerous situations.

12. Be extra careful when riding in wet conditions. Feet or hands may slip and fall in a damp environment, resulting in death or serious injury due to the fall.

13. After any incident, you must consider your Ebike is unsafe to ride until you consult with a certified Ebike mechanic for a comprehensive inspection.

14. Ebike and Ebike parts have strength and integrity limitations and extreme riding should not be performed or you risk damaging the components or becoming seriously injured or killed.

15. Engaging in extreme riding is extremely dangerous and should be avoided. Although many articles and advertisements depict extreme riding, this is not recommended nor permitted, and you can be seriously injured or killed if you perform extreme riding.

16. Off-road riding requires close attention and specific skills and presents variable conditions and hazards which accompany the conditions. Wear appropriate safety gear and do not ride alone in remote areas. Check local rules and regulations if off-road riding is allowed.

17. Do not use this product with standard bicycle trailers, stands, or bike racks. Contact MokWheel to check if your equipment will work with the Ebike. Any after-sales changes to your MokWheel Ebike that are not expressly approved by MokWheel may invalidate the warranty and cause an unsafe riding experience.

18. It is your responsibility to familiarize yourself with the laws and requirements of the operation of this product in the areas where you ride.

19. Ensure that you comprehend all instructions and safety notices/warnings.